Tom Fell
VP of Customer Success · I create scalable post sales processes that keeps customers coming back for more.
AI Lead ScoringCs OperationsCs PlaybookCs Team BuildCs AutomationCs Capacity ModelCs Function BuildCs Metrics Framework
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Operator Overview
Co-Founder of a B2B Digital Marketing Agency. Owned the full customer lifecycle, automated and built workflows from scratch, created new products and services that have driven revenue growth. Previously VP of Global Customer Experience responsible for retention and expansion, leading and coaching managers and individual contributors. Scaled headcount and revenue by over 100%.
Expertise
AI Lead ScoringSelf-claimed
45Cs OperationsSelf-claimed
45Cs PlaybookSelf-claimed
45Cs Team BuildSelf-claimed
45Cs AutomationSelf-claimed
45Cs Capacity ModelSelf-claimed
45Cs Function BuildSelf-claimed
45Industries
SaaSE CommerceMarketplaceMedia & ContentSMB SoftwareCustomer Success & SupportAdvertising & Media Agencies
Customer Success & Growth
CS & Growth Profile
Retention Scope
Largest single account ARR
$1.5M
CS Motion
Ownership model
Implementation
Portfolio
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